Client Services
Our dedication to our clients does not end with the installation. You can expect our continuing support and assistance in meeting your business needs. Our client services can help reduce the impact that poor utilization can have on customer service, revenue generation, management decisions and profitability. In addition, our support services are available to help you modify the system when your needs change in this constantly evolving business world. Whether you need software support, consulting, training or modifications, CFS can help you get the most out of your system.
Implementation Services: Includes implementing the system as promptly and as cost effectively as possible, but also making sure the software has been configured to best meet your business process and information needs.
Optimization Consulting: Our consultants are experts and can assist you in getting full functionality from your existing business management software.
Business Efficiency Consulting: A business management system is only as good as the business operations and processes it supports. Our consultants can help you get the most out of your system.
Custom Software Enhancements: Our development staff can assist you in taking advantage of one of the best attributes of SouthWare®, customizability. Using such modules as Workflow, Extended Data, ReportMate™ , etc. we can tailor SouthWare® to your unique needs.
Project management: Our experts employ all the processes, skills and tools necessary to successfully manage each of our projects. From implementing it, monitoring the progress and evaluating it's success.
Support Services: One of the most important standard services we offer our customers is support. As a client, you can receive many levels of support and in many different ways.
Training: We feel that the key to project optimization and business efficiency is training. Our main objective is making sure all users learn and understand the full scope of the business management system's capabilities and how to take advantage of all features. These services include "hands-on" webcast, or on-site training courses.
Annual SouthWare® Releases, Updates and Enhancements: With the purchase of the SouthWare annual maintenance, you will receive continuous updates and enhancements to your software. This ensures you will stay current with the latest enhancements and advancements in technology.