Service Management Series

CFS and SouthWare can make the job of providing service and support to your customers easy, efficient and profitable. Regardless of the type (break-fix, helpdesk, preventative maintenance, managed services, consulting, networking, software implementation, etc) SouthWare’s tightly integrated modules such as CRM, TaskWise, Service Orders, Equipment Servicing/Asset Tracking, Contracts, Service Invoicing, and inventory will equip you with ALL the tools you need.

There is no need to have five different systems anymore.

Helpdesk – Helpdesk provides a solution for delivering excellent customer service and support in a helpdesk environment.   It also is tightly integrated into the other service modules to provide VAR's, MSP's, ISP's, solution provides, etc. with the best all-in-one-solution.

Service Orders – Service orders are the heart of your service business. Take your customer requests quickly, schedule regular service calls, get the work assigned, keep track of status of the work, and get the work billed when it’s done.

Service Invoicing – Be confident that you are getting your service invoices processed efficiently and accurately.

Contract Management - Ability to record, track, propose, renew, service and bill your service contracts accurately and efficiently. Whether long term or short term, prepaid, block,  managed services, special rates, SLA's, Deferred revenue, recurring billing, select services, etc… it handles it all.

Equipment Servicing/Asset Tracking - Keep track of all the important information about your equipment, customer equipment, equipment returned to manufacturer, equipment currently under repair and equipment sold to customers.